The more positive reviews you get from your customers, the better Google thinks you are. So, put in all efforts to compel users to post positive reviews. And, if at all you get negative reviews on your site, don't panic. Just make sure to improve on those points and mention the same when you are done. This will show your customers that you are concerned about your business, which will have a positive impact on them.
Yes, thanks for sharing this information. many people will afraid of getting negative reviews and ratings but they have to work hard on their work for client satisfaction. that will get rid of it!