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Microsys Products and Webmaster Tools => A1 Sitemap Generator => Topic started by: thallstd on September 04, 2012, 01:02:56 PM

Title: FTP Connection Failure
Post by: thallstd on September 04, 2012, 01:02:56 PM
Initially my FTP connection was working fine but in troubleshooting another issue I made some changes to crawling settings.  At some point after that the upload of the sitemap began failing on the ftp connection:

FTP: allaboutdogbehavior.com:21
Connecting...
Connection failed...

I have it configured identically to FileZilla which can connect fine. 

Any idea what I should look at?

Thanks

BTW - love the product.  I've been a software developer since '76 and appreciate how much you have put into this.  I've barely scratched the surface so far...
Title: Re: FTP Connection Failure
Post by: Webhelpforums on September 04, 2012, 07:33:53 PM
Offhand crawler settings and FTP settings should not affect each other.

Have you tried re-enter all FTP information including things like password?
(The password is stored in a way, so if you change computer/network, it will not be read correctly any longer.)

You can also check the FTP help page:
http://www.microsystools.com/products/sitemap-generator/help/sitemap-generator-ftp-upload/ (http://www.microsystools.com/products/sitemap-generator/help/sitemap-generator-ftp-upload/)

Could it be a firewall issue?
http://www.microsystools.com/products/sitemap-generator/help/site-map-creator-firewall/ (http://www.microsystools.com/products/sitemap-generator/help/site-map-creator-firewall/)

Does the problem exist with other websites as well?

If the problem persist, and you can share access, email us directly, so we can try:
http://www.microsystools.com/home/contact.php (http://www.microsystools.com/home/contact.php)


Thanks for the nice words about the software, it is appreciated :)
Title: Re: FTP Connection Failure
Post by: thallstd on September 05, 2012, 11:30:44 AM
Thanks for the tips.

I have re-entered all info and established a separate ftp account for testing that also fails. 

I use McAfee and according to it the firewall is off so I don't think that's related.

I have tried with 2 different sites and 3 different connections and they all fail instantly in A1SG but work in Filezilla.

Also, I don't know if it's related or not but Pinging is also failing.  And I get a consistent -12 (rcCommErrorChunkedWrong) when scanning my site.

Other than the login/connection info I don't see any settings for ftp.

So I decided to reboot and lo and behold everything now works.  I do see some things I can't explain in the scan results but will start a separate thread for that.
Title: Re: FTP Connection Failure
Post by: Webhelpforums on September 05, 2012, 11:51:10 AM
If a reboot worked then... I am a little baffled as well :)

You don't have any other software/hardware packet inspection/filtering on your network? Anyhow, good to hear the problem has resolved itself.

Regarding A1SG and HTTP response codes, check this help page:
http://www.microsystools.com/products/sitemap-generator/help/server-http-response-codes/ (http://www.microsystools.com/products/sitemap-generator/help/server-http-response-codes/)
Title: Re: FTP Connection Failure
Post by: thallstd on September 05, 2012, 01:09:48 PM
I did just rescan to check some other issues, all of which I have explained or resolved but one that I'll open another thread for.

However, after scanning I again couldn't ftp.  This time I was able to just relaunch A1SG to correct the problem.  Something weird is still going on but as long as I can easily get around it I suppose we both have better things to do...
Title: Re: FTP Connection Failure
Post by: Webhelpforums on September 05, 2012, 02:17:22 PM
If you can duplicate a set of steps that causes problem, please email details (project file, login if possible etc.) to:
http://www.microsystools.com/home/contact.php (http://www.microsystools.com/home/contact.php)

Will try make a note of it as well, but from your description, I am almost sure it will be hard to reproduce without steps.
Title: Re: FTP Connection Failure
Post by: thallstd on September 05, 2012, 02:54:18 PM
Just went through the same steps again to test your solution to the -12 errors and the ftp problem didn't reproduce.  So I don't have fixed steps that create the problem.  I will keep an eye on it and if I find a correlation to anything will let you know.